Banking service chronicle published this article page no 8 it aims to address the mismatch in administering a vast heterogeneous society with a complex democratic polity and an aspirational demography. it does not aim to build a bureaucracy from scratch but focuses on capacity building at the interface point of civil servant-citizen and changing behavior attitudes and abilities. Banking service chronicle magazine the program focuses on elevating the individual through three-dimensional skills of behavior functional knowledge and domain making the civil service adept and adaptive through continuous upskilling and enhancing the quality of services delivered through a shift from rule to role Banking service chronicle magazine subscription.
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